Welcome to kalyncupshop.com!
We are committed to providing you with quality products and services. If you are not satisfied with the mug you received after purchase, our return and exchange policy provides you with a convenient solution.
Return Policy
Return Time: You have 7 days from the date you received the mug to request a return.
Return Conditions: The returned mug must be unused, unwashed, and in its original packaging. Please ensure that the mug is not damaged when it is returned.
Refund Method: Once we receive and inspect your return, the refund will be processed through the original payment method and will usually be credited within 5-7 working days.
Exchange Policy
Exchange Time: You can request an exchange within 7 days of receiving the mug.
Exchange Conditions: If you need to exchange, please make sure that the mug is unused and in its original packaging. You will need to provide the order number and the reason for the exchange.
Shipping Cost: If you need to exchange due to quality issues, we will bear the shipping cost; if you exchange for personal reasons, the shipping cost will be borne by you.
If you have any questions or need further assistance, please feel free to contact our customer service team, we will be happy to serve you!
